Cardale Garage Doors

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FAQs

If you are looking for information or help, our Frequently Asked Questions are all the common question you may wish to ask when purchasing a new door or maintaining your existing door. If you cant find the answer you are looking for please contact your local garage door specialist or contact Cardale direct.

General Help

Q. How do I maintain my Cardale door?

A. Your Cardale door should be regularly serviced and maintained as per the Cardale Service Passport. This information booklet is found on the back of all new doors.

Q. Where can I buy a Cardale door?

A. Here at Cardale we are the manufacturer of garage doors and do not sell direct to the public. We deal with companies around the country who supply, install and repair Cardale doors and accessories.

For contact details of a garage door specialist in your area please use our dealer locator.

Purchasing a new door

Q. What door size do I need?

A. All door sizes shown in Cardale literature are the actual size of the opening that the door is to go into. Sizes shown are given as opening width x height in feet & inches. Therefore a 7066 door is made to fit an opening 7ft wide by 6ft 6 inches high. Similarly a 1470 door is made to fit an opening 14ft wide by 7ft high. Cardale generally build a tolerance of approximately 19mm into the width and 25mm into the height of the door panel supplied, this leaves a gap around the edges of the panel to allow for the unhindered operation of the door gear.

Q. Can I have my new door fitted to my existing timber frame?

A. Yes, provided it is fitted firmly, is in good condition (no rot – especially at the bottom), fitted squarely in the opening and is a minimum of 70 x 70mm. If all of these conditions are met then it should be satisfactory. An alternative is to replace it with a Cardale steel frame that comes pre-fitted on single doors or as a knock-down kit on double doors.

Q. What up and over door size do I need?

A. All door sizes shown in Cardale literature are the actual size of the opening that the door is to go into. Sizes shown are given as opening width x height in feet & inches. Therefore a 7066 door is made to fit an opening 7ft wide by 6ft 6 inches high. Similarly a 1470 door is made to fit an opening 14ft wide by 7ft high. Cardale generally build a tolerance of approximately 19mm into the width and 25mm into the height of the door panel supplied, this leaves a gap around the edges of the panel to allow for the unhindered operation of the door gear.

Q. What brickwork opening do I need to fit the door?/ How do I measure up for a garage door?

A. Please refer to the Cardale Technical Guide, this can be located in the downloads section of the Cardale website.

Q. What is the maximum width door I can order?

A. For complete sizing information please contact your local garage door specialist who will be able to advise the correct door size for your requirements. Alternatively you may wish to download the Cardale Price list which details all the sizes available in the Cardale Range. This can be found in the downloads section of the website.

Door Finishes

Q. What is GRP?

A. Glass Reinforced Polyester (also known as fibreglass or glassfibre) is a term used for a two component ‘plastic’ type material that is stiffened and reinforced by bonding polyester resin to a multi-stranded fibrous glass ‘mat’. The whole product cures chemically into an inert ‘mass’ that will not warp, shrink or rust and is remarkably stable. GRP has no joins, seams, rivets or welds visible on the face of the door and its gel-coat face is capable of picking up a completely faithful woodgrain pattern from the moulding process that will even leave the timber experts fooled

Q. Can I paint my Weatherwhite steel door?

A. Unfortunately it is a very difficult task to make a satisfactory job of painting a plastisol door and we do not recommend it.

Q. Can I use an exterior grade (Yacht type) varnish to finish my Cardale timber garage door?

A. We do not recommend the use of varnish as it does not allow the timber to breathe and can store up problems. There are some excellent micro-porous stains available from your local paint supplier which will give long lasting protection to your door – if applied according to the manufacturers instructions. Always remember to coat the inside as well as the outside of the door with the same materials - if you don’t, the door has a high probability of twisting, warping or cracking and will not be covered by the manufacturers warranty.

Q. How often do I need to treat my Cardale Timber garage doors?

A. That depends on the finish already applied. Timber is a natural product and will respond differently to different environments and different surface finishes. A good quality micro-porous finish properly and adequately applied should last for approximately 2 to 3 years. The only way to be certain is to keep a close eye on the finish and if any failure of the surface covering is spotted anywhere on the door, it’s time to treat it again.

Q. Can I paint my white GRP door another colour?

A. White gloss GRP doors can be overpainted in a different colour if required. There are proprietary primers, undercoats and finish coats available from specialist paint manufacturers for use on GRP. The easiest source of supply and advice is from yacht chandlers (see Yellow Pages). Unfortunately, as we have no control over the effectiveness of the preparation and painting, no warranty will be available on any door so treated.

Q. Which top coat brush stain should I use on my Timber door?

A. Light Oak top coat brush stain: Sikkens BL31 006
Burnt Oak top coat brush stain: Sikkens BL31 020
Mahogany top coat brush stain: Sikkens BL31 045
Walnut top coat brush stain: SIkkens BL31 010
Dark Oak top coat brush stain: Sikkens BL31 009
Teak top coat brush stain: Sikkens BL31 085

Canopy Doors

Q. Why does my overhead (canopy) door feel rather heavy to lift and doesn't open easily of its own accord?

A. The spring has either become dry / dirty and needs some lubrication or the spring needs an extra turn or two to increase the lifting power. First of all, oil the door as per the instructions in your handbook and open and close the door a few times to let the oil penetrate, then check the opening action again. Often oiling the door has the same effect as increasing the spring tension. If the door is still sluggish / heavy to operate then add a bit more tension following the instructions in the handbook / on the back of the door. It is always a good idea to lubricate the door and check the opening action on a regular basis to ensure optimum performance. Be careful when retensioning as the spring is under a great deal of tension – follow the instructions carefully, or if you have any concerns, call your local Cardale / AGDS distributor.

Q. Can I install an electric opener on my Cardale door fitted with overhead (canopy) operating gear?

A. Most doors can, provided the door was manufactured with CD45 or CD Professional gear (introduced after 1989). The Cardale Autoglide remote control electric opener was designed specifically to automate doors with overhead gear and do it safely and without the protrusion into the opening that you get with a bow-arm type converter. We recommend that you use a professional installer to carry out this work as the safe and correct operation of the door needs to be set accurately at time of installation.

Q. How do I tell if I have a canopy door?

A. The handle is at chest height and the spring is at the top of the door.

Q. How often should I service my garage door?

A. Service every year (or 2000 door cycles) with regular checks and maintenance every six months (or 1000 door cycles) For further information see service passport.

Q. What is the L shaped key on the back of my door used for?

A. In the event of cable failure it is used for recovery of the door. This information can be found on the “Information point” sticker on the back of your door.

Q. How many locks are there on a canopy door?

A. 5 in total. 3x manual latches and 2x wheel spindle clamps to stop the door from being crow barred open.

Q. Door opens correct but does not stay up ? what can I do to fix this?

A. More tension is needed on the spring, either follow the instructions on the “Information point” label found on the back of the door, relevant door manuals, or contact your local garage door specialist to retention.

Q. When the door is open it looks crooked.

A. It is likely that the cable is broken on one side or twisted. Cardale recommends repair work is carried out by a competent garage door specialist. Please refer caller to marketing or the online dealer locator. Alternatively follow recovery instructions available on the “Information point” label on the back of the door.

Q. The door is stiff to open

A. It may be that the springs, tracks and all moving parts need oiling. Do not use WD40, use 3 in 1 oil as per maintenance instructions on “Information point” label to be found on the back of the door, user manual or Service passport.

Q. I have a gap at the bottom of my door?

A. This is normal on all paneled doors. You may purchase a brush strip to screw to the bottom of the door which will help with insulation either direct from Cardale or though a garage door specialist.

Q. How do I dismantle my canopy/retractable door?

A. Garage doors are heavy and have springs under tension which can be dangerous. Dismantling should be carried out by a garage door specialist. Instructions are supplied with fitting instructions of the door.

Q. Door looks bent when open in the middle

A. This is natural. The door is flexible and it will correct itself when closed.

Retractable Doors

Q. How do I know if I have a retractable door?

A. The handle will be located towards the bottom of the door and the springs will be on the bottom sides of the door with the tracks suspended from the ceiling.

Q. Can all Cardale retractable garage doors be operated?

A. Yes, using either DC550, DC650 for doors up to 14 foot or DC800 for heavy doors and doors over 14 foot

Q. How many locks are there on a manual retractable door?

A. 3. 1 at the top and 1 in each bottom corner.

Side Hinged Doors

Q. Can my Cardale Side Hinged garage door be operated?

A. The geometry requirements to open side hinged garage doors make them unsuitable for safe electric operation.

Q. Can you get inward opening side hinged doors?

A. No, these are not available. All Cardale side hinged doors are built to open outward.

Q. My side hinged doors do not touch all the way down the centre strip

A. The frame needs squaring up; please contact whomever installed your door.

Q. Will my side hinged door blow open if left slightly open?

A. Yes, but the doors are fitted with door stays so can only open to where these are fitted to.

Q. How secure is my side hinged personnel door?

A. All personnel doors come with a heavy duty night latch and four anti drop bolt hinges.

Door Automation

Q. Can I delete a handset if its been stolen / mislaid ?

A. Yes, all instructions to delete and reprogramme a handset can be found in the User's & Installations Manual provided with all cardale doors. If however you do not have the User's & installations manual. PDF instructions manuals for all unit models can be found in the fitting instructions section of the Cardale website.

Cardale Garage Doors is a brand wholly owned by Novoferm UK Limited